E. Disciplinary Proceedures

  1. What is the purpose?

This procedure is in place to regulate standards of conduct and performance within Golden Homes. The aim is to correct unacceptable behaviour and encourage a positive approach in the workplace

  1. Obligations
  2. Employees / agents / independent contractor’
  • Understand and comply with our Code of Conduct.
  • Ensure all your actions are in line with our Code of Conduct as well as the Estate Agents Affairs Board Code of Conduct and the RNS Code of Conduct.
  • They have the right to object, in writing, to any warnings issued.
  1. Employers Obligations
  • To ensure that the intern is familiar with the required work standards.
  • To ensure that the intern is given the opportunity to defend their actions in a ‘nonbiased’ environment.
  1. Procedure:
  2. Counselling

Counselling will be done where an intern is not performing to a required standard or is not aware of a rule regulating conduct and/or where the breach of the rule is relatively minor and can be condoned

This is usually accompanied by a verbal/written warning if the offence is a first-time offence or the offence has not directly impacted the integrity of Golden Homes. These warnings are valid for 3 – 6 months, depending on the breach.

  1. Disciplinary Action

Disciplinary action will be taken when a breach of a conduct rule cannot be condoned or where counselling has failed to achieve the desired effect.


  1. The breach of a conduct rule is to be explained to the intern.
  2. The intern is to be given an opportunity to explain why they breached the rule.
  • The parties to agree on whether there is a remedy for the breached rule and if so, what action needs to be taken to correct the breach.

This is usually accompanied by a suspension or dismissal in the case of serious misconduct.

  1. Forms of Discipline


The following action will be taken in accordance with the seriousness of the offence and whether the intern has breached the particular rule before

  1. Verbal warning.
  2. Written warning.
  • Final written warning.
  1. Suspension pending a management decision.
  2. Dismissal.
  3. Examples of a minor breach of conduct rules
  • An intern signing documents without the presence of a qualified agent.
  • Canvassing over someone else’s listing (within the office).
  • Negotiating commissions below 4% without the prior consent of the Principal.
  1. Examples of a serious breach
  • Cause of continuous strife in the office.
  • Bringing Golden Homes into disrepute within the industry.
  • Compromising our RNS membership in any way due to agent actions – poor ethics, sharing of RNS stock with non-RNS agents, etc.
  • Non-compliance with SARS regulations.
  • Any serious breach of any Code of Conduct or Act that governs the property industry.

Note to interns:

This document is a working document and is therefore subject to continuous changes.

Should the employee/agent/independent contractor not be satisfied with the outcome of the internal disciplinary procedure he may call for a hearing as per the Code of Conduct and Business Ethics.

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