5. Code of Ethics and Business Practices

The aim of Golden Homes is to ensure that its members practice the highest standard of ethics and fair business practices in franchising and to develop and expand the business environment for franchising in South Africa.

As a Franchisee of Golden Homes and/or as an estate agent, you hereby agree always to act in a way consistent with this code of conduct, which incorporates the codes of conduct of the IEASA, the EAAB, and the FASA.

Any dispute between a Franchisee and the Franchisor, in terms of conduct, which is non-compliant with this code of conduct, will be referred to a SAGH Board for arbitration.

Any dispute between a Franchisee and an agent/employee in their service, in terms of conduct, which is non-compliant with this code of conduct, will be referred to a Golden Homes Board for arbitration.

This Code reflects the collective beliefs of all Golden Homes members with respect to the manner in which franchise relationships must be established, structured, and implemented.

The purpose of this Code is to ensure a system of self-regulation and compliance with applicable laws in the public interest and that of the Members of Golden Homes.

This Code is subject to Golden Homes’ Administration and Compliance Manual and all applicable laws of the Republic of South Africa.

Kindly familiarise yourself with the full code of ethics attached:

Code of Ethics and Business Practices

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